FAQ - Outdoor Radiant Infrared Heating Method

Can Infrared Radiant Heaters Heat Outdoor Spaces Such as Terraces, Gardens, or Pergolas?

"- Yes, outdoor infrared radiant heaters are specifically designed to raise temperatures even in challenging or poorly insulated spaces such as halls, hangars, and yachts. These heating devices can quickly make a terrace's atmosphere more comfortable in just a few minutes. Afterward, the thermostat will maintain the ambient temperature on the outdoor surfaces to be heated. These convector heaters act as a moisture shield even outdoors and in windy conditions, quickly raising temperatures."

Are Electric Infrared Heaters Safe to Use Outdoors, Even in Humid Conditions?

"- No, they are specially designed and constructed to be used in all outdoor or indoor humid environments. These radiant heaters are designed to withstand winter weather, even in a garden. These heating devices are not afraid of the cold or corrosion and are reserved for specific uses for some models. To select the right heating device that suits your needs, it is advisable to contact our technical advisors available by phone or through live chat on our website chauffage-exterieur.fr. Our outdoor heating devices comply with current European standards, with a safety class of 4 and are further reinforced with the IPX4 standard for models exposed to adverse conditions. Every sensitive point of the heating devices is checked to offer the safest outdoor heaters on the international market, meeting all safety standards in force in Europe. Our range of infrared heaters is selected from the two globally recognized brands known for their professionalism, efficiency, innovation, and warranties. The carefully chosen materials are of the highest quality to provide intensive and high-performance use over many years of operation for these radiant heaters. These manufacturing qualities were essential for our professional clients motivated to invest in heating equipment for optimizing and enhancing outdoor spaces. All the guarantees provided by our manufacturers are our assurance of complete customer satisfaction, allowing us to better advise them in their outdoor heating projects with confidence. Furthermore, our technicians are trained by our manufacturers and are well versed in the strengths of each model to guide the customer through the various heaters in our range of infrared radiators."

Where Do You Source Your Selection of Outdoor Heating Devices?

"- We work with two internationally recognized brands that produce outdoor heating devices for professionals and individuals in many countries. We have been representing these brands in France for many years, and we are proud to offer these heating devices to our customers throughout France."

Which Brands of Outdoor Heaters Are They?

"- The leading German brand Heatscope, the leader in the European market, and the Australian brand Heatstrip. The latter, a reference in outdoor heaters, is the oldest on the international market and continues to be at the forefront of infrared radiation heating by radiant convection. These two brands manufacture top-of-the-line products, synonymous with reliability and durability. They offer a combination of energy efficiency for outdoor heaters that are not only elegant but also meticulously finished. The variety of radiant heating appliances must adapt to all eventualities and all locations where other heating solutions have not met the conditions required for safe and effective outdoor heating."

Heatstrip is a high-end Australian brand, with years of experience and a focus on energy efficiency. Their radiant heaters are developed and continuously improved to enhance targeted heating performance while ensuring energy savings close to 100%."

Is It Possible to Achieve Such Optimal Efficiency with These Outdoor Heaters?

"- Yes, these outdoor heaters have one of the smallest loss rates on the market. Additionally, all the materials used in Heatstrip heaters are of superior quality, guaranteeing longevity in heating. Protective accessories can be adjusted to meet your needs. Consult with our advisor to determine your needs. The result is energy savings achieved with these high-performance outdoor radiant heaters that use only what they need to raise temperatures. These heaters are optimized for intelligent efficiency. Engineers have adapted and paid great attention to the demanding specifications in this regard. These radiant heaters are among the least energy-consuming outdoor heaters, and this is also modernity. Heatstrip has been one of the best manufacturers of infrared radiant heating for several decades. They offer efficient services, manufacturer warranties, and attentive and responsive after-sales service."

Our second brand for selecting outdoor heating devices is the German reference in infrared heating, Heatscope.

"- Innovative and possessing a very contemporary design, Heatscope develops a wide range of heating powers and insertion sizes, with the choice of white or black vitrocéramique glass for some models to provide a personalized and design luminous ambiance. Their radiant heaters distribute heating light evenly and regularly to create a warm ambiance, thanks to the technology of this label. The heat is gentle and enveloping. Regulated temperatures do not assault, and these heating devices prefer to maintain a sensation of warmth in the softened atmosphere with constant temperatures. The warmth with this heating system is almost palpable."

Are Heatscope Heating Devices Made in Germany?

"- Yes, they are. Heatscope is a German brand known as a label for its fully developed, reliable, robust heating devices made with great care down to the smallest details. A production of infrared radiant heating equipment developed by a team of engineers at the cutting edge of progress and pioneers in energy savings. This heating brand offers with rigor and seriousness a range of outdoor heating devices and a series of accessories and hanging options to be able to integrate them on any support in your outdoor spaces. The options are numerous for these high-performance heating devices tested by numerous professionals who have placed their trust in our company to meet their outdoor heating needs. The list of food establishments and prestigious establishments that have opted for these solutions adapted to attentive and welcoming service, even in adverse weather conditions, is our great professional satisfaction. In Europe, Heatscope creates top-of-the-line outdoor heating, and its plus? Its patented innovation, modularity, and incomparable design. However, to define an effective heating configuration that meets specific criteria and select the right outdoor heater, it is advisable to consult with a radiant heating technician. One of our advisors specialized in infrared systems will be able to adapt the heating system according to your real needs and integrate it into your budget. The first contact and request for advice can be made through the form."

How Can I Install an Infrared Radiant Heater in My Garden?

"- All parameters must be reviewed to define the configuration that will meet the needs. Is it possible to use it on a supporting wall? On a façade? Or even on a kiosk or pergola, the types of attachments adapt, let's remember that on a terrace, they can be easily integrated and even recessed to blend in with the decor. In a park or garden, everything is different, to adapt and heat an area where the temperature will be optimal, it is necessary to remain precise about the parameters to be applied to the outdoor surface to be heated to a softened and warmly diffused temperature with minimal heat loss. Without any attachment solution, one can always opt for the series of outdoor radiant heaters on a mobile stand, design and ease of movement, you just need to find a power source, and the outdoor heater can be used wherever you want. Adjustable and modular to your liking, these heaters are a practical solution when the customer cannot define a location and prefers to use their outdoor heating in the garden or by the pool in mid-season or even under the veranda in the middle of winter."

On a terrace or in a patio, how do these heaters integrate even if the surfaces are not protected?

"Of course, for a terrace, it's simpler if it's protected. We'll define the lounge area or the dining space to install an outdoor heating configuration that meets the defined criteria. For warming an outdoor lounge area, a wall angle may suffice, for example. To jointly adjust two coupled infrared heaters to heat a larger area along a long dining table, for instance, we have effective systems to combine and direct the heating surfaces towards multiple targets: the table and the lounge, the bar, and the outdoor dining area. Once again, it's crucial to observe the heating perimeter and the exposure conditions to ensure it's properly softened to welcome guests. Infrared outdoor heating allows for covering all the points where people gather when present, with very little heat loss for energy savings – it's ideal. However, if the perimeter isn't clearly defined, it's better to opt for flexibility. Our advisors will guide you through all the solutions available to create a cozy atmosphere in your outdoor spaces."

Can the system adapt under an awning or a parasol on a covered terrace?

"To achieve good results, we request a photo of the environment to be considered to understand how to integrate these outdoor radiant heaters effectively. We carefully examine all the elements that can be used to establish the ideal configuration point by point. We will adopt the necessary attachment type or accessory to fit one of the infrared radiators from our premium range into any outdoor environment. To study the projects, our technicians observe the outdoor configuration to be heated, examine the entire area with you to determine the heating location on all outdoor structures, the size of the surface, the climate, and all elements related to the type of attachment to be applied – fixed, modular, mobile, etc. They will understand and provide wise advice before offering one or several installation possibilities for outdoor heaters, with a range of models, heating power, and brightness. Once the elements and information are gathered, the turnaround times are quick, and good customer follow-up is always important to ensure our customers' satisfaction."

Are there other factors to consider for the proper installation and optimization of these heaters?

"Don't forget the installation height of these infrared heaters. Ceiling attachments are sometimes useful and well-suited to heat a location with a slight angle for perfect integration into the space. To lower the installation height of these outdoor devices, which can vary depending on the models and heating powers, heating guests from above creates an effective shield against wind and moisture on a well-defined surface."

How do the latest generation of infrared heaters work?

"The days of 'toaster' and energy-consuming outdoor heaters are long gone. This technology has evolved significantly. With the new standards for energy efficiency, it was necessary to adapt and reveal the true potential of this technology by establishing it as a new, energy-efficient, high-tech heating device. Engineers have come up with numerous ideas to develop highly efficient products with long lifespans. It took several years to create devices that meet all the criteria for outdoor heating."

But why is the heat felt as warm and gentle with this type of outdoor heater?

"To heat effectively, it's all about infrared radiation, even if it's invisible, our bodies can sense it, and the precise wavelength is crucial. The long wavelength, known as 'far IR-C,' corresponds to the waves created by HEATSCOPE Zero. These waves penetrate only about 1 mm below the skin, significantly increasing the ambient temperature and creating a slight sensation of warmth on the skin. This type of infrared radiation is highly sensitive to wind and should only be used in enclosed or very sheltered areas, such as a conservatory or a well-protected terrace."

Based on medium waves, 'midwave IR-B,' the HEATSCOPE Vision device utilizes these waves, causing a heat diffusion that penetrates between 1.5 and 2 mm below the skin. The result is almost immediate: a warming of the ambient temperature with a pleasantly perceptible and gentle sensation on the skin. This type of infrared radiation is suitable for indoor use and protected outdoor surfaces, such as in spas, conservatories, waiting rooms, etc. This type of radiator is extremely efficient and provides a very enveloping and protective sensation."

The 'fast midwave IR-B photodetector' was created for HEATSCOPE, developed several years ago. The heat penetrates approximately 2 to 2.5 mm below the skin and provides a very pleasant sensation of warmth even when ambient temperatures are very low. The environment is less heated, a heating corridor is concentrated to warm the present bodies, providing a constant temperature at a very comfortable level even in challenging conditions. Projectors with fast medium waves can also be used in areas vulnerable to wind and humidity."

But aren't these infrared waves harmful to health when heating?

"The radiation from the HEATSCOPE infrared radiator, whether longwave, medium wave, or fast bandwidth, is absolutely safe. There is no bright red light harmful to the eyes. These outdoor heating devices emit ambient light ranging from 0 to 600 Lux, well below sunlight radiation. The heat is based on natural processes. The HEATSCOPE Spot model penetrates the body up to 2.5 mm below the epidermis, while the HEATSCOPE Vision and HEATSCOPE Zero models radiate below the skin up to 2 mm of epidermis and pose no danger or risk of burns, just a sensation of lasting warmth. For these reasons, these infrared heating systems are also highly regarded in wellness centers, as infrared waves are believed to have benefits for relaxing the atmosphere, muscles, and are appreciated by people suffering from osteoarthritis for their gentle and analgesic action on pain."

What are the advantages of outdoor radiant heaters with infrared emissions compared to other types of outdoor heating?

Firstly, their low average energy consumption. When the right type of outdoor convector is selected and integrated into the environment, it becomes the most economical heating solution in terms of consumption. Its significant reduction in CO₂ emissions makes it the leader in the high-end outdoor heating market, especially compared to gas-powered patio heaters.

The primary advantage over gas-powered patio heaters is safety. Considering all the risks associated with handling gas cylinders, the comparison between these two types of outdoor heating is stark.

There's also the aesthetic aspect. The new infrared radiant heating devices are designed and fit well with contemporary decorations. Parasol heaters, on the other hand, are bulky and come with risks. They are not easy to move, take up a lot of space, and cannot be integrated into enclosed outdoor spaces like conservatories, halls, waiting rooms, and more.

Our infrared radiant heaters use electricity, requiring only a standard power outlet (220-240 V AC / 50 Hz). They don't require special maintenance like gas-powered outdoor patio heaters with burners and valves that need regular inspection. The daily advantage is significant in terms of time, money, and safety when it comes to handling. And I should mention that the heat loss, hence energy loss, is almost negligible, approaching 100% efficiency. Outdoor Heating: Comparison between gas patio heaters and infrared radiant heaters

Let's talk about consumption and operating costs of these outdoor infrared heaters. What is the average hourly consumption for these different outdoor radiants?

"For example, with our manufacturer Heatstrip, the Design 1500 model is one of the most versatile in the range. With its ultra-slim and stylish design, it provides comfortable heating for an area of nearly 4 square meters at an approximate consumption cost of €0.38 per hour. This is for an exact indoor heating area of 3.75m², 3m² in a sheltered outdoor area like a patio or a covered terrace, even with an awning, and approximately 2.5m² in an exposed outdoor area without protection. This Heatstrip Design 1500 uses a standard plug and can be easily connected to a standard power outlet. It should be installed at a height between 2 and 3 meters to fully enjoy all the benefits and optimize the comfort area by heating a perimeter like a bubble of gentle and protective warmth. Depending on the needs and the size of the area to be heated, the power can be adapted or combined accordingly, both indoors and outdoors. With this type of infrared radiators, there is always a solution."

For the German brand Heatscope,
The Heatscope Spot 1600 model is also a powerful device. It can raise the temperature of the heating surface by up to 8°C in just a few minutes. Its heating technology uses two carbon fibers that emit intense and controlled heat. This heating technique is further optimized by a silent ventilation system built into the back of the heating device, ensuring even heat distribution across the surface to create a cozy and enjoyable environment, even in winter.

But you can find technical specifications for the heater devices sold on our website, and the cost is indicated for each device in three heating conditions: outdoor surface with protection, outdoor space covered by a roof or awning, and outdoor exposure without any protection. So, there are no surprises, and if you compare, the hourly cost for our heater devices is among the best on the outdoor radiant heating market.

Who are your outdoor heating products intended for?

Our website caters to both individual consumers, thanks to the ease of installation of the equipment, as well as to the commercial market serving professionals in tourism, hospitality, wellness, spas, and hydrotherapy. We needed a range of radiant heaters that would bring together all the advantages to convince a professional clientele in various industries, eager for tailored solutions to optimize their outdoor spaces, providing warmth and comfort, even in cooler seasons. Word of mouth has also brought our company to the attention of individuals looking to adopt a high-quality infrared radiation system for their terrace, pergolas, balconies, or patios. For new constructions or renovations, these devices can be recessed to reveal only a soft light beam and gentle, warm heat emissions, making them highly sought after by interior and exterior architects for their ease of integration into construction plans. Moreover, professionals in the wellness industry prioritize their clients' comfort, even in sensitive areas such as pool and spa surroundings. They seek these convectors for the safety and well-being of their clientele, as short-wave infrared radiation is a widely used comfort concept in spas and beauty centers, known for its beneficial effects on the body and joints."

Do the infrared waves from radiant heaters provide benefits? How does it work?

The heating system is quite sophisticated. It uses short-wave infrared waves, which gently envelop the bodies present by penetrating the skin at a depth of 1 mm. This increases the ambient temperature by 1 degree, and a diffuse, comfortable warmth spreads over this infrared radiation coverage area. Once the ideal temperature is reached, the precise thermostat takes over to regulate a constant, gentle, and uniform heat around the bodies exposed to the infrared radiation. In short, the more people there are, the more heat is generated, a form of conductive heat."

Who are you addressing when ordering an infrared outdoor heater on this website?

We address specialized individuals who can provide advice on integrating the most suitable infrared radiation device from our selection into your outdoor spaces, making them pleasant and comfortable. Once the initial contact is established, a technician-advisor, specifically trained by the brands and manufacturers, will study the project and offer concrete and feasible solutions to realize your outdoor heater project and optimize your outdoor space, whether it's a balcony, terrace, apartment, garden, or even a pergola. For construction or renovation projects, these devices can be recessed to reveal only a soft light beam and gentle, warm heat emissions. They are highly regarded by interior and exterior architects for their ease of integration into construction plans. Wellness professionals are also sensitive to the comfort of their clients within their establishments, even in sensitive areas such as pool and spa surroundings. They seek these convectors for the safety and well-being of their clientele because, more than just a heating system, short-wave infrared radiation is a widely used comfort concept in spas and beauty centers, known for its beneficial effects on the body and joints. A photo of the outdoor space to be heated is sufficient to establish a complete and well-argued proposal. After understanding the details of the configuration, the advisor will get back to you to validate the project and move from the study stage to the ordering stage of the outdoor heating and its accessories and options if specific needs arise."

Are these outdoor surface infrared heating devices delivered on time?

Delivery times are indicated on the technical pages of each product. The devices are delivered by a carrier directly from our workshops. Delivery times are, of course, respected, and we ensure the entire process, from order to delivery, is monitored.

What happens in case of technical issues with the infrared heating device?

We have also chosen our manufacturers for their names, synonymous with reliability and complete mastery of all services in the international commercial market for radiant infrared heating. Heatstrip and Heatscope have been around for decades and offer high-performance infrared radiant devices in constant evolution. Their teams regularly introduce innovations and have managed to evolve their series of outdoor radiators to create a high-tech, premium product with unparalleled performance and contemporary design. Heatscope and Heatstrip effectively manage their after-sales service, remaining available and having all the parts for their devices in their workshops. In case of need, they expedite the parts as quickly as possible. As resellers, we deal directly with them and their repair workshops to minimize intermediaries for significant time savings. In case of a breakdown, outdoor heaters are sent directly to the workshops, where trained labor and the necessary material resources are available for swift repairs and prompt return of the device to its user. This ensures efficient and well-organized services."