Delivery and Returns

Delivery

We are committed to delivering your order to you as quickly as possible. Once you have placed your order, our dedicated team takes care of the packaging and ships your package as swiftly as possible. We offer fast and reliable delivery options so you can receive your items at the address of your choice.

• Delivery Fees: Delivery fees are calculated during the payment process based on your delivery address and the weight of your order. We also offer free delivery for orders above a certain amount, so make sure to check out our special offers.
• Order Tracking: As soon as your order is dispatched, you will receive a tracking number via email, allowing you to track your package in real-time until it is delivered to your doorstep.

Returns

We hope you will be completely satisfied with your purchase. However, if for any reason you wish to return an item, our return policy is simple and user-friendly.

• Return Period: You have up to 14 days from the date of receipt to return your item, provided it is in its original condition, unused, and with all tags intact.
• Return costs are the customer's responsibility, except in the case of a defective product or an error on our part during shipment.
  
• Return Process: To return an item, please fill out our online contact form with your order number and the reason for the return. Our customer service team will be happy to guide you through the return process.
• Refund or Exchange: Once we have received the returned item and inspected it, we will proceed with a full refund of the total purchase amount or an exchange for the item, according to your preference.

At radiant-heater.com, we are committed to making your online shopping experience enjoyable and hassle-free. If you have any questions regarding our delivery and return policy, feel free to contact us via our online contact form.
Thank you for trusting Chauffage-Exterieur.com for your online shopping needs.